(FAQs )
-
Please check your order as soon as you receive it. In the rare event it is damaged, or there is an issue - please notify us within 7 days by email with accompanying photos.
It’s super important to raise any issues PRIOR to installation, otherwise there could be extra installer costs involved.
As all of our wallpaper and fabrics are printed to order, we are unfortunately unable to offer refunds or exchanges for change of mind. We suggestyouorder a sample to make sure you love it before placing an order.
We do our very best to represent the printed colour of our designs on our website as accurately as we can, however we are unable to control the colour settings of your monitor and the light in which you are viewing the display. If you’re looking to match our wallpaper to a specific fabric or a paint colour, you must order a swatch. Please allow for 10% variation between print batches when making your decision.
-
Custom colour options are available at These Walls discretion, with colour requests to fit within brand colour palette. Please get in touch to discuss!
-
If you have a sample or image of a design you can’t find on this site, chances are it’s an archived design. Do not fear! We are always happy to print our archived designs on request.
-
We can print either as pattern-matched drops, cut to length or as continuous yards / metres. For our US customers, we generally recommend ordering as continuous yards.
We calculate quantity required as yards / lineal metres. Our wallpaper has a finished width of 28’’ / 71cm and therefore is not calculated as sqm.
We are happy to help with a quantity estimate if you are unsure of how much wallpaper to order. Please provide the width and height of the wall/s, ignoring standard doors and windows. If it’s not a straightforward layout, photos and sketches are welcome. Alternatively, your installer will be able to help with your calculation - we recommend this option for particularly tricky scenarios.
-
Our non-woven wallpapers are very easy to install. They’re made from a blend of natural and synthetic fibers and 100% PVC/vinyl free. Unlike traditional wallpapers, they’re made of stable material and neither expand nor contract. The wallpaper and ink we use have a very high resistance to UV.
All of our wallpapers are supplied untrimmed with a white selvedge at each side. Untrimmed paper offers the best possible joining of panels through the double-cut trimming method on the wall. It also protects the edges during transit and storage.
DOWNLOAD OUR WALLPAPER SPECS AND CARE SHEET
For trade clients - we also offer a commercial substrate / type II wallpaper. Please get in touch for specs and pricing, or to arrange a strike-off for your prject.
-
Using a professional installer is ALWAYS a good idea and something we strongly recommend for the best result. Our wallpaper requires double-cut installation so please check with your professional that they are familiar with this method of installation. We provide wallpaper hanging instructions with every order.
For our Australian clients, we may be able to recommend an installer in your area. Please get in touch and we will see if we have someone on our list that services your area.
Use readily available heavy-duty paste suitable for non-woven wallpaper. Good brands include ‘Roman’ and ‘Metylan’.
-
As with any decoration project, correct preparation of surfaces is very important for a good result. Walls must be clean and dry. All cracks and holes must be filled and smoothed down with sandpaper. Before hanging wallpaper on an absorbent wall (cleaned plaster, new drywall etc.), the walls should be sized with wallpaper size, applied with brush or roller. If a glossy paint finish is to be covered, the surface must be thoroughly rubbed with sandpaper to provide a 'gripping' surface. If you are papering over a dark painted surface or a patchy wall it’s preferable to apply a coat of white water-based primer.
-
Our wallpaper is dry-strippable and easy to remove. Lever a corner away from the wall with a knife or blade and slowly pull across the top of the paper and down. If you are not feeling confident approaching the removal, get in touch with a professional who can remove it for you.
-
Our designs are printed on to beautiful Libeco 100% Linen, woven in Belgium. Digitally printed using a water-based pigment ink, our fabric has a high UV resistance, perfect for blinds, window treatments and occasional outdoor use. Perfect also for light use upholstery and soft-furnishings.